Walmart expands shipping and returns options ahead of holiday season

By

Gabriella Lacombe

Published
Oct 23, 2018

Walmart has announced a slew of changes to benefit its holiday shoppers, starting by expanding the range of products available for free two-day shipping without a membership fee, as well as launching the ability to return these items at any of its 4,700 stores. Changes will begin to launch on a rolling basis in November. 

In an announcement on its website, the retail chain said customers will see "millions of additional items with the two-day free shipping label as we work with hundreds of our high-performing marketplace sellers to extend the offer to their eligible items," further specifying that the service is available on all orders over $35. 

Within its new return policy, which the company said it has already begun to launch, shoppers are able to print out return labels at home and ship unwanted items back to Walmart.

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In-store return policies for items bought online will also be updated for added convenience. Beginning in mid-November, customers will be able to re-package their items and bring them to their nearest Walmart service desk, where the store will take on the responsibility of shipping the product back to the seller. 

Highlighting the convenience of in-store returns, the retailer has pointed out that 90 percent of Americans live within 10 miles of a Walmart location.

Both online and in-store returns will be eligible for a refund.