×
67 345
Fashion Jobs
TJ MAXX
Overnight D/C Loss Prevention Specialist
Permanent · Pittston
ROSS STORES
Store Protection Specialist
Permanent · Novato
ROSS STORES
Store Protection Specialist
Permanent · Dallas
TAPESTRY
Area Manager
Permanent · Boston
SALLY BEAUTY CORPORATE
Outside Sales Representative - Cosmoprof
Permanent · Ottawa
ASCENA
Part Time Manager Ann Taylor Factory Birch Run, mi
Permanent · Birch Run
ASCENA
District Manager - Ann Taylor, il/mi
Permanent · Lockport
ASCENA
District Manager, Ann Taylor Loft Factory Outlet - Georgia
Permanent · Peachtree City
NORDSTROM
Program Manager 2 - Price Strategy
Permanent · Seattle
NORDSTROM
General Manager- Cafe Nordstrom- Downtown Portland
Permanent · Portland
NORDSTROM
Area Manager - Training - Portland, or
Permanent · Portland
NORDSTROM
Operations Manager Outbound – Sat-Mon 6pm-6am Shift – Elizabethtown, PA
Permanent · Elizabethtown
NORDSTROM
Business Intelligence Analyst Lead
Permanent · Seattle
NORDSTROM
Assistant General Manager- Marketplace Cafe- Bellevue Square
Permanent · Bellevue
NORDSTROM
General Manager- Nordstrom Grill- City Creek Center
Permanent · Salt Lake City
NORDSTROM
Assistant General Manager- Bistro Verde- Nyc Flagship
Permanent · New York
BLOOMINGDALE'S
Asset Protection Visual Security Officer, Part Time - Century City
Permanent · Los Angeles
BLOOMINGDALE'S
Registry Consultant, Full Time - San Francisco
Permanent · San Francisco
BLOOMINGDALE'S
Asset Protection Detective, Full Time - Century City
Permanent · Los Angeles
BLOOMINGDALE'S
Asset Protection Outlet Associate, Part Time - Northbrook
Permanent · Northbrook
KOHLS
Full-Time Loss Prevention Service Specialist
Permanent · Springfield
KOHLS
Full-Time Loss Prevention Officer
Permanent · Salinas
By
Reuters
Published
Nov 28, 2014
Reading time
2 minutes
Share
Download
Download the article
Print
Click here to print
Text size
aA+ aA-

Online shopping spree could create delivery problems

By
Reuters
Published
Nov 28, 2014

Britons are being warned to place online holiday-season gift orders much earlier this year to avoid disappointment, as doubts emerge about the ability of delivery companies to handle an expected surge in volume.

UK online sales this holiday season are expected to jump 18 percent, according to the Centre for Retail Research (CRR), as more shoppers use mobile apps to order clothing, books and gadgets.


Delivery firms say they are boosting capacity and coming up with new ways to handle a last-minute rush, but the high cost of temporary labour and vehicles also makes them cautious about over-investing.

"I think there will be an acute problem this year," said Joshua Bamfield, the CRR's director.

Holiday demand aside, the government estimates the trucking industry is short of 60,000 drivers, in part due to new certification rules.

Justin Zatouroff, head of logistics at KPMG, says firms may be forced to turn away business if e-retailers exceed volume forecasts.

Signs of strain are already emerging.

UK Mail Group Plc, whose customers use eBay Inc and Amazon.co.uk, is not accepting deliveries for Dec. 25 and Dec. 26. Collections made on Christmas Eve will be delivered only by Dec. 29.

Meanwhile, parcel companies are coming up with new ways they hope will help them get over the hump.

United Parcel Service Inc and Yodel, for example, are allowing customers to pick up parcels at places such as petrol stations, newsagents and convenience stores - a method called "click-and-collect" - thereby saving on the cost of delivering to single addresses.

Click-and-collect could make up 25 percent to 40 percent of online non-food sales this Christmas, said Alex Smith-Bingham of consulting firm Capgemini.

Such sales - popular with shoppers, who need not stay home to accept delivery - will be worth about 3 billion pounds ($4.7 billion) this year, up from 2.1 billion pounds last year, according to eBay.

UK Mail and DPD, part of France's La Poste, have come up with another solution - one-hour slotted delivery.

E-retailers too are coming up with new contingency plans.

Items bought from 65,000 eBay sellers can be collected from Argos stores, while Amazon has signed up for newspaper wholesaler Connect Group Plc's same-day parcel delivery service.

Despite all the planning, driver and distribution staff shortages mean any sudden volume spike could create problems.

"There are signs in the market that emergency/unplanned cover is becoming subject to shortages," said Simon Harper, operations director at TNT UK, a unit of TNT Express NV.

An indication of demand will emerge over the next few days.

Visa Europe expects Britons to spend 518 million pounds online using Visa cards on Friday, making it the biggest day ever for e-commerce in the UK. The credit card company said it expects a further 500 million pounds to be spent on Monday.

$1 = 0.6370 pounds

© Thomson Reuters 2022 All rights reserved.