Revolve upgrades customer experience services in New Zealand, Singapore

By

Gabriella Lacombe

Published
Jan 31, 2020

U.S. fashion retailer Revolve Group Inc. is boosting its customer service experience in New Zealand and Singapore with the launch of upgraded service levels in both abroad markets. 

As part of the update, both APAC markets will now have access to easy returns at no cost, free express shipping, and a local toll-free number to reach customer service agents, the company said. 

In New Zealand, the upgrade will also include pricing that incorporates applicable taxes into the purchase price, to eliminate 'sticker shock' at checkout and create an easy returns process.

Upgrades in both markets come after Revolve recently integrated similar service upgrades to its stores in the United Kingdom, Western Europe and Australia, the company said. 

"Customers in the United Kingdom, Western Europe and Australia have responded favorably to these enhancements, demonstrating higher purchase activity and increased retention, reinforcing the global power of the Revolve brand," said Kai Li, Revolve's vice president of international.

"We are pleased to extend this experience to customers in New Zealand and Singapore, creating additional customer interest and excitement in markets we believe offer attractive growth potential.”

According to a report from Craft Driven Market Research, Singapore's apparel market is expected to reach $1.032 billion USD by 2022, while analysis from Statista showed that women's apparel currently makes up the largest apparel segment in New Zealand, with a market volume of $1. 813 billion USD as of 2020.